At Octotots we operate an automatic rebooking process. This guarantees existing customers a place on the next term without having to physically book a space.
Rebooking will open in week 6 of each term. At this point all existing swimmers will automatically be enrolled in the same day, same time, but the next level up. So, if your current class works for you and you are happy to keep progressing you don't need to do anything. You will automatically be enrolled for the next term and you will receive a confirmation email with an invoice.
If you need to change class, this is the time to let us know as we will accommodate existing swimmer requests before we put classes out to the waitlist or general public for booking. The later we receive this request, the less likely we will be to accommodate it as classes fill quickly, especially in popular time slots.
If you are not intending to return for the next term, this is when we need you to let us know. This allows us to offer your place to others looking to move classes and it also avoids any unnecessary charges being incurred. If you don't advise us you wish to cancel you will be charged for the next term. A full copy of our terms and conditions is available on our customer app and I would ask all customers to read these.
Once we have sent out your confirmation and invoice, there is a 2 week window for existing swimmers make any changes/cancellations necessary before the next part of rebooking kicks in.
For customers who pay by monthly direct debit and are continuing, you don't need to do anything. Monthly direct debits will continue to roll and you don't need to take any action. On the customer app you will be able to see your invoice for the term and the payments are deducted from this as they are made.
If you usually pay your invoice in full at the start of each term you will be able to click on the link on your invoice to pay this. If you are paying by BACS please ensure you have the correct bank details from the invoice and use your invoice number as the payment reference.
Where you have swimmers with Octotots and Octokidz you will receive separate invoices for each with the sibling discount applied.
If you have any queries at all all about rebooking and the process please don't hesitate to get in touch at info@octotots.com and we will be happy to help.
